Privacy Policy

Last Updated: 19/09/2026

At Melmount Electrical & Electronics (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website melmount.co.ke or purchase our products (including electricals, electronics, home, kitchen, and office appliances).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Personally identifiable information, such as your name, delivery address, email address, and telephone number (+254 721 318 832 / +254 797 436 663), that you voluntarily provide to us when you register on the site, place an order, or contact us via WhatsApp or our contact forms.

  • Derivative Data: Information automatically collected by our servers when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

  • Financial & Transaction Data: Details regarding orders placed through our shopping cart or finalized via communication channels (such as WhatsApp orders). Note: Payment transaction details are processed securely through our verified payment gateway providers; we do not store full credit/debit card details on our servers.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process your orders and deliver electrical and electronic products to your specified location.

  • Manage your user account, customer support requests, and inquiries.

  • Send you order confirmations, delivery updates, and administrative notifications.

  • Respond to customer service requests and technical support inquiries (e.g., via WhatsApp or email).

  • Improve the overall functionality, performance, and security of our website.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors and delivery partners who assist us in operating our website, conducting our business, or servicing you (such as courier services delivering your appliances), provided those parties agree to keep this information confidential.

  • Legal Obligations: We may disclose your information where required to do so by Kenyan law, or in response to valid requests by public authorities (e.g., a court order or government agency).

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:

  • Business Name: Melmount Electrical & Electronics

  • Physical Address: Haki Business Centre, Price Road, Nairobi, 2nd Floor, Shop 325

  • Phone Numbers: +254 721 318 832 / +254 797 436 663

  • Website: https://melmount.co.ke/