Shipping & Delivery Policy

Last Updated: 19/09/2026

At Melmount Electrical & Electronics, we aim to make your shopping experience convenient, transparent, and hassle-free. We offer flexible options including Free In-Store Collection in Nairobi and Nationwide Door-Step or Parcel Delivery across all 47 counties in Kenya.

1. Delivery Options & How It Works

We offer two convenient ways to receive your ordered electricals, home appliances, and electronics:

Option A: Free Store Pick-Up (Self-Collection)

You can choose to pick up your order directly from our physical store in Nairobi at no extra delivery charge.

  • Pick-Up Location: Haki Business Centre, Price Road, Nairobi, 2nd Floor, Shop 325.

  • Collection Hours: Monday – Friday (8:00 AM – 6:00 PM) | Saturday (8:30 AM – 5:00 PM).

  • Requirements: Please present your order confirmation code or receipt upon arrival.

Option B: Countrywide Delivery (Door-Step or Parcel Courier)

For customers across Nairobi, its environs, and all other counties in Kenya, we deliver via trusted courier partners (such as Wells Fargo, Easy Coach, Fargo Courier, SpeedAF, North Rift, G4S, or local rider services).

  • Delivery Fee: Delivery fees are not fixed at online checkout. The delivery charge is determined upon order placement based on:

    1. Your exact delivery location/destination county.

    2. The size, weight, and fragility of the items (e.g., small extension cables vs. heavy kitchen appliances).

  • Confirmation & Approval: Our sales team will calculate the exact delivery fee and contact you via phone or WhatsApp before dispatch to confirm the final total.

2. Order Processing & Delivery Timelines

Location / Region Estimated Delivery Time Delivery Method
Store Pick-Up (Nairobi) Instant / Same Day Self-Collection at Haki Business Centre
Nairobi CBD & Environs Same-Day (1–4 Hours) Dedicated Rider / Express Delivery
Greater Nairobi / Metropolitan Area Within 24 Hours Local Courier / Rider
Major Cities & Towns Outside Nairobi (Mombasa, Kisumu, Nakuru, Eldoret, Thika, etc.) 24 – 48 Hours Established Courier Partners (G4S, Fargo, Parcel Services)
Remote / Upcountry Locations 24 – 72 Hours Regional Parcel / Bus Courier Services

Orders placed after 4:00 PM or on Sundays/Public Holidays will be processed on the next business day.

3. Order Inspection & Receipt

To protect your purchase, we recommend adhering to the following upon receiving your delivery:

  • Inspect Before Acceptance: Inspect the package and product condition at the time of delivery or parcel collection.

  • Verify Items: Ensure all accessories, user manuals, and warranty cards included in the box are present.

  • Damage Reporting: If the item appears physically damaged in transit or differs from what you ordered, notify our delivery agent immediately and call our support team at +254 721 318 832 or +254 797 436 663.

4. Payment for Delivery & Goods

  • Pay-on-Delivery (Nairobi & Select Environs): Available for standard items delivered via rider within Nairobi.

  • Upcountry / Long-Distance Delivery: For orders dispatched via regional bus/courier services outside Nairobi, full payment (or agreed commitment deposit + courier fee) must be completed before parcel dispatch.

5. Contact Us for Shipping Queries

Have questions about delivery charges for a specific item or location? Reach out to our team before or after placing your order:

  • Store Pick-Up Address: Haki Business Centre, Price Road, Nairobi, 2nd Floor, Shop 325

  • Phone / Call Support: +254 721 318 832 / +254 797 436 663

  • WhatsApp Assistance: +254 721 318 832

  • Website: https://melmount.co.ke/